Noventiq has successfully implemented a Microsoft System Center 2016 project in Constructora Meco, a leading Costa Rican construction company. As a result of the project, the client has improved IT infrastructure management with prompt technical support.
Constructora Meco is a leading LATAM construction company, specializing in earthworks, industrial and commercial infrastructure development, road and residential building construction, hydroelectric projects amongst others. The company operates in Costa Rica, Nicaragua, Honduras, Guatemala, Salvador and Panama.
Business Situation
Constructora Meco has an extensive branch network in Latin America. The complexity of its network structure and the growing number of workstations were increasing the challenges of configuration compliance management of software and hardware aligned to corporate standards. The client needed to optimize their IT infrastructure management process with real-time reports on the state of IT systems and prompt remote technical support services. The client selected Microsoft System Center for IT infrastructure management. Noventiq, with extensive experience in infrastructural project implementation, was selected for the implementation based on the successful pilot implementation of the solution in the client’s infrastructure.
The client had been considering systemizing software deployment and upgrading of employees' PCs for a while. Constructora Meco’s business, amongst other challenges, involves extensive trips to remote sites with very poor connectivity. System Center enables the smooth upgrade of new software with efficient management updates.
Solution
Previous experience with local systems integrators have not been successful due to installation errors. This had compelled the client to suspend projects and cancel System Center implementations.
Noventiq is a trusted long-term partner of Constructora Meca, a partnership focused on software licensing. Noventiq Costa Rica successfully implemented System Center 2016 in a pilot environment, where with proper configuration all system requirements were fulfilled. Based on this success, an implementation contract was subsequently signed between Noventiq and the client. Noventiq Costa Rica engaged specialists from Russian offices in supporting the implementation.
Results
For the project tasks, Noventiq deployed and configured the System Center 2016 IT infrastructure management and monitoring system. System Center Operations Manager performs continuous software and hardware monitoring, providing administrators with actual information on resource availability. System Center Configuration Manager enables centralized software installation on all corporate devices. Noventiq conducted training courses on System Center configuration and operations for the client's IT specialists.
"We have received an IT infrastructure management tool that allows not only to control the state of IT services, but, in addition quickly makes necessary changes. It is very important for us to provide remote consulting on technical support requests within the shortest terms. Local mobile device management is another important product benefit: it simplifies maintenance using the tools built into device operating systems".
“As a result of effective interaction with our IT-specialists short terms of equipment supply was guaranteed, which enabled to equip the hotel before its opening and provide the personnel, guests of the hotel, restaurant and bar, as well as partners, holding meetings at our conference-platforms, with modern equipment from reliable manufacturers”.
“The software assets inventory performed by Noventiq specialists has enabled us to determine the number of software licenses actually used, to assess the current license compliance and to get recommendations on optimization of our corporate IT infrastructure. In the future, every business unit will be able to purchase software solutions that meet its unique needs under MPSA. Information on all software purchases in the company will be available from the system administrator’s personal area”.
"The information provided by the specialists of Noventiq, allow us managing the licenses in Microsoft software efficiently. The recommendations given as a result of the inspection following the method SAM CyberSecurity, shall help us to improve the information security assurance for IT-resources".
"With IoT, the devices expose the local network, then security counts so that the user is not afraid to connect the machines. Our migration to Windows 10 added value when it came to more efficient graphics and too when talking about security. Furthermore, the 10-year warranty of the system given by Microsoft is the certainty of market longevity".
"Migrating the bulk of IT services into the cloud allowed preserving good working order of the infrastructure during the reorganization, ensuring interactions of the company's business units and functioning of the ERP system, and cutting its maintenance costs".
"Two factors contributed to the success of the project. First, deep involvement of business customers of this solution - the employees of the financial department. Second, a true expertise of colleagues from Noventiq in budgeting, which helped them communicate with the customer in the same language. Due to using the MCaaS model, the employees of the IT department can focus on specific business tasks without wasting time on administering the basic IT infrastructure".
"Upon completion of the project, our experts were able to administer IT services independently from their Vietnamese colleagues. Noventiq specialists ensured the smooth interaction of all components, which allowed us to optimize the costs of maintaining the IT infrastructure performance, simplify administering processes and ensure prompt access to the necessary data".
“ServiceNow platform development marks yet another step to formulating a service-based approach to address business objectives at our facilities and towards an efficient management of key processes at the company-wide scale”.